Frequently asked questions

Culnaro combines Italian precision from the award-winning manufacturer Ilve with stylish Danish design, built to withstand the Nordic climate. Every detail has been thought through to ensure unmatched performance, durability and aesthetics. It's not just a grill – it's a masterpiece that transforms your outdoor kitchen.

Yes, your Culnaro grill is delivered assembled. Simply unwrap it, place it on your favorite spot and get ready to grill. If you experience challenges during the setup, our customer service is ready to help you. We also offer detailed tutorials and videos that make it easy to get started.

The Culnaro is designed to be maintenance free, but we recommend wiping the grill with a wet cloth after use to keep it in top shape. Our stainless steel components are durable and resistant to the harsh Nordic climate. If you have any further questions about maintenance, you can always contact us.

The delivery time is approx. 5 weeks from order, as we ensure that every grill and cabinet is ready to deliver the best quality. Your Culnaro grill is delivered as a complete package and we will let you know when it is on its way. This means that you can follow when you can expect the delivery.

For your security and flexibility, you can choose to pay a deposit of 10% when ordering, and the balance can be paid before delivery. This makes it easier for you to plan your payment and gives you extra security.

The Culnaro grill comes with a 2-year standard warranty on the entire product. In addition, we offer a 4-year extended warranty on cabinet sides, doors and worktops that cover unbroken surfaces. We want you to feel confident about your purchase, and our guarantees ensure you can enjoy your barbecue without worry.

Our six standard colors (Ocean Blue, Antique White, Burgundy Red, Midnight Black, Forrets Green and Dark Blue) are carefully selected to match modern and classic outdoor environments. If you have specific wishes, please feel free to contact us so that we can investigate the possibility of a special order.

Yes, the cabinet is designed with safety in mind.
The gas cylinder is stored inside the cupboard, where it is secured and protected from weather and wind. This gives a tidier look and ensures that your gas cylinder is stored safely and correctly. However, we recommend that you secure the gas cylinder against frost in winter to maintain safety and extend its lifespan.

We are ready to help if you experience problems with your Culnaro grill. Contact our customer service and we will immediately help you find a solution.

You are always welcome to contact us via e-mail at info@culnaro.dk or call us on 6020 6000. Our customer service is available on weekdays from 9:00 a.m. to 5:00 p.m., and Saturday from 10 a.m. to 1 p.m. - we are ready to help you with all your questions.

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